Privacy Policy – How xx4 Handles Your Data

1Introduction

xx4 is committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy explains how xx4 collects, uses, stores, and protects personal information provided by players in the Philippines when they use our website at xx4.pro, our mobile application, or any related service.

By registering an account or using any part of the xx4 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This Policy forms part of xx4's Terms and Conditions.

2What Information We Collect

xx4 collects personal information when you register, use the platform, or contact our support team. The types of data we collect fall into the following categories:

xx4 does not collect data that is unrelated to the operation of your account or the delivery of our services. We do not collect sensitive personal information such as religious beliefs, political opinions, or health records.

3How We Use Your Information

The personal data xx4 collects is used for the following purposes:

• To create and manage your xx4 player account, including verifying your identity and age during registration.
• To process deposits and withdrawals in Philippine Peso (PHP) through your registered GCash, Maya, or bank account.
• To send OTP verification codes to your registered Philippine mobile number to secure your account during login and sensitive transactions.
• To communicate with you regarding your account, including transaction notifications, security alerts, and support responses.
• To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• To improve the platform experience — understanding how players in Manila, Cebu, Davao, and across the Philippines use xx4 helps us make the platform better.
• To comply with applicable Philippine laws and reporting obligations where required.

xx4 does not use your personal data for unsolicited marketing to third parties, and we do not build advertising profiles from your gaming activity.

4When We Share Your Information

xx4 does not sell your personal data. There are limited circumstances where your information may be shared with third parties, and these are strictly controlled:

• Payment Processors: When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment provider — GCash, Maya, or your bank — only to the extent needed to complete the transaction.
• Identity Verification Services: To comply with KYC (Know Your Customer) requirements, xx4 may use third-party verification services. These parties are bound by data protection obligations and may not use your data for any other purpose.
• Legal and Regulatory Authorities: xx4 will disclose personal data to Philippine law enforcement or regulatory bodies when required by law, a valid court order, or a lawful request related to fraud investigation or anti-money laundering compliance.
• Platform Service Providers: Some technical aspects of operating xx4 involve trusted service providers, such as cloud hosting and security monitoring. These providers access data only as needed to perform their contracted services and are not permitted to use it independently.

5Cookies and Platform Analytics

xx4 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit xx4.pro.

The types of cookies xx4 uses include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security features. The platform cannot operate without them.
• Analytics cookies: Help us understand which pages and features are used most, how long sessions last, and where players encounter issues. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your platform settings so you do not have to re-enter them on each visit.

Most browsers allow you to manage or disable non-essential cookies through their settings. Disabling essential cookies may affect your ability to log in or use core platform features. xx4 does not use cookies to track your activity on other websites outside of xx4.pro.

6How We Protect Your Data

xx4 takes the security of your personal data seriously and applies multiple layers of protection across the platform:

• All data transmitted between your device and xx4 is encrypted using SSL (Secure Sockets Layer) technology. This applies to the website, the mobile app, and all payment-related communications.
• Account access is protected by OTP-based two-step verification sent to your registered Philippine mobile number, reducing the risk of unauthorised access even if your password is compromised.
• xx4 systems are monitored for unusual activity. Suspicious login attempts, transactions, or patterns are flagged for review by our security team.
• Access to player data within xx4's internal systems is restricted to personnel who require it to perform their job functions. All internal access is logged and audited.
• Payment data — including GCash, Maya, and bank account details — is handled in compliance with the security standards required by Philippine payment providers.

7Data Retention

xx4 retains personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law and our internal compliance obligations. Specific retention considerations include:

• Account registration data and identity verification records are retained for the duration of your account and for a period after closure as required by Philippine financial regulations.
• Transaction records — including deposit history, bet records, and withdrawal requests — are retained for compliance and dispute resolution purposes.
• Support communications are retained for a reasonable period to facilitate quality assurance and ongoing dispute resolution.

When personal data is no longer required and there is no legal obligation to retain it, xx4 will securely delete or anonymise the data. You may request early deletion of your data by contacting support, subject to any overriding legal retention requirements.

8Your Rights as a Player

As a registered xx4 player in the Philippines, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data xx4 holds about you at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date, you may request that it be corrected. Keeping your registered mobile number and email current is particularly important for account security and OTP delivery.
• Right to Erasure: You may request that xx4 delete your personal data, subject to any legal obligations that require us to retain certain records. Deletion requests will be assessed on a case-by-case basis.
• Right to Object: You may object to specific uses of your data, such as the use of analytics cookies, where technically possible without affecting your use of the platform.
• Right to Withdraw Consent: Where xx4 processes your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing data access or deletion requests.

9Minors and Age Restrictions

xx4 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above, and age verification is part of the registration process.

If xx4 becomes aware that an account has been created by or on behalf of a person under 21, that account will be immediately suspended, any associated balance will be reviewed, and the personal data of the underage user will be handled in accordance with applicable law.

10Changes to This Policy

xx4 may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When material changes are made, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used, xx4 may also notify registered players via their registered contact details. Continued use of the platform after a Privacy Policy update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

11Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the xx4 support team:

• Email: [email protected]
• Support availability: 24 hours a day, 7 days a week

For general questions about your account or the platform, you can also visit our FAQ page. For information on how your data relates to your account use, refer to the Terms & Conditions.